Privacy Policy

Last updated: 25 August 2026
 

1. Introduction

RWM Therapy (“I”, “me”, “my” or “RWM Therapy”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit this website, contact me, or use my therapy services.

I aim to collect only the information that is necessary to provide my services and to communicate with you.
 

2. Information I collect

Depending on how you interact with RWM Therapy, I may collect:

• Your name and contact details, such as your email address and telephone number.

• Information you provide when making an enquiry or booking a consultation.

• Information you choose to share during therapy sessions.

• Information relating to your wellbeing or personal circumstances where this is relevant to providing therapy.

• Payment and appointment information where applicable.

• Technical information about how you use this website, such as your IP address, browser type and pages visited.

You are not required to provide more information than is necessary for me to respond to your enquiry or provide therapy.
 

3. How I use your information

I may use your personal information to:

• Respond to enquiries and requests.

• Arrange consultations and therapy appointments.

• Provide and manage therapy services.

• Communicate with you about appointments.

• Maintain appropriate professional records.

• Process payments where applicable.

• Improve the website and understand how visitors use it.

• Meet legal, regulatory and professional obligations.

• Protect the safety and rights of clients and others where necessary.

I will not use your personal information for unrelated purposes without a lawful basis for doing so.
 

4. Confidentiality

Confidentiality is an important part of therapy.

Information you share with me during therapy will generally be treated as confidential. However, confidentiality is not absolute.

There may be circumstances where I need to share information, for example where there is a serious concern about someone’s safety, where there is a legal requirement to disclose information, or where disclosure is otherwise necessary and permitted by law.

Where possible and appropriate, I will discuss this with you before sharing information.

 

5. Legal basis for processing your information

 

Under UK data protection law, I must have a lawful basis for processing personal information.

Depending on the circumstances, this may include:

• Your consent.

• Taking steps at your request before entering into an agreement.

• Performing a contract with you.

• Complying with a legal obligation.

• My legitimate interests, where appropriate.

• Protecting someone’s vital interests in exceptional circumstances.

Information relating to health and wellbeing may constitute special category data under UK GDPR. Where I process this type of information, I will ensure that an appropriate additional legal condition applies.
 

6. Website and cookies

This website is hosted using Wix.

The website may use cookies and similar technologies to make the website function properly, understand how visitors use the website and, where applicable, support advertising or analytics.

Some cookies may be necessary for the operation of the website, while others may be optional.

You can manage cookies through your browser settings and, where provided, through the website’s cookie settings.

For more information about how Wix processes personal information, please refer to Wix’s own privacy information.
 

7. Third-party services

I may use third-party services to operate my website and provide my services. These may include website hosting, appointment booking, email, payment processing, analytics and advertising services.

Where third parties process personal information on my behalf, I take reasonable steps to ensure that appropriate data protection arrangements are in place.

Third-party providers may have their own privacy policies governing how they process information.
 

8. How long I keep your information

I will keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including to meet legal, professional, accounting or insurance requirements.

The length of time information is retained may depend on the type of information and the circumstances in which it was collected.

When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.
 

9. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
 

10. Your rights

Under UK data protection law, you may have rights including:

• The right to ask for a copy of the personal information I hold about you.

• The right to ask for inaccurate information to be corrected.

• The right to request deletion of your personal information in certain circumstances.

• The right to request that processing of your information is restricted in certain circumstances.

• The right to object to certain types of processing.

• The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions and limitations.

If you would like to exercise one of these rights, please contact me using the details provided below.
 

11. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
 

12. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, website or legal requirements.

The latest version will always be published on this page, with the date of the latest update shown at the top.
 

13. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
 

RWM Therapy

Website: www.rwmtherapy.co.uk

Email: Richard@rwmtherapy.co.uk